Privacy Policy Last Updated: January 15, 2025 Effective Date: January 10, 2025

This Privacy Policy outlines the practices of Erco, 300 Rue Legault local 105, Blainville, QC J7C 3V8, Canada, email: eric@erco.ca, phone: (450) 231-5692 regarding the collection, use and disclosure of your information when you use our website (erco.ca). By accessing or using our Service, you agree to the collection, use and disclosure of your information as outlined in this Privacy Policy. If you do not agree with these terms, please do not use our Service.

We may update this Privacy Policy periodically without prior notification and will post the updated Privacy Policy on our website. The revised Policy will become effective 180 days from when the updated Policy is published, and your continued use of our Service after that time constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page regularly for any changes.

1. Information We Collect:

   We collect and process the following personal information about you:

   1. Full Name
   2. Email Address
   3. Phone Number
   4. Home Address
   5. Payment Information

2. How We Use Your Information:

   We use the information we collect about you for the following purposes:

   1. Marketing and Promotional Communications
   2. Customer Testimonials and Reviews
   3. Enforcing Terms and Conditions
   4. Processing Payments
   5. Customer Support Services
   6. Administrative Communications
   7. Targeted Advertising
   8. Managing Customer Orders
   9. Website Security and Protection
   10. Dispute Resolution
   11. Managing User Accounts

   If we wish to use your information for any other purpose, we will request your consent and will only use your information after receiving your consent, and only for the specific purpose(s) for which consent was granted, unless required otherwise by law.

3. How We Share Your Information:

   We do not share your personal information with third parties without your consent, except in the limited circumstances described below:

   1. Advertising Service Providers
   2. Business Partners and Sponsors
   3. Marketing Agencies
   4. Analytics Services
   5. Data Processing Services

   We require these third parties to use your personal information only for the specific purpose for which it was shared and not to retain it longer than necessary for fulfilling that purpose.

   We may also disclose your personal information in the following situations: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of our Service violates third-party rights. If our Service or company is merged or acquired by another company, your information will be among the assets transferred to the new owner.

4. Data Retention:

   We retain your personal information for up to 20 years or for as long as needed to fulfill the purposes outlined in this Privacy Policy. We may need to retain certain information for longer periods for record-keeping and reporting in accordance with applicable law or for other legitimate reasons such as enforcing legal rights and fraud prevention. Anonymous and aggregate information that does not identify you may be stored indefinitely.

5. Your Rights:

   Depending on applicable law, you may have the right to access, correct, or delete your personal data, receive a copy of your personal data, restrict or object to the processing of your data, request that we share (port) your personal information to another entity, withdraw any consent you provided for data processing, file a complaint with regulatory authorities, and other rights as may be relevant under applicable laws. To exercise these rights, you can contact us at eric@erco.ca. We will respond to your request in accordance with applicable law.

   Please note that if you do not allow us to collect or process required personal information or withdraw consent for necessary processing purposes, you may not be able to access or use certain services for which your information was requested.

6. Cookies and Tracking Technologies

   To learn more about how we use cookies and other tracking technologies, and your choices regarding these technologies, please refer to our Cookie Policy.

7. Security:

   The security of your information is important to us, and we implement reasonable security measures to prevent loss, misuse, or unauthorized access to your information under our control. However, given inherent risks, we cannot guarantee absolute security and therefore cannot ensure or warrant the security of any information you transmit to us. You transmit such information at your own risk.

8. Third Party Links and Information Use:

   Our Service may contain links to other websites not operated by us. This Privacy Policy does not cover the privacy policies and practices of any third parties, including third party websites or services accessible via links on our Service. We strongly recommend that you review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

9. Grievance / Data Protection Officer:

   If you have any questions or concerns about how your information is processed, you may contact our Grievance Officer at Eric Gagne, 300 Rue Legault local 105, Blainville, email: eric@erco.ca. We will address your concerns in accordance with applicable law.